Delivery

Orders placed before 3pm for items that are in stock are processed the same working day. Orders are delivered using DPD on a next working day service.

Please note that shipments to the Highlands, Islands and Northern Ireland are shipped on a 2 day service.

UK & Ireland Shipping Rates:

• £0-£75 (£4.99)
• Free shipping to the UK & Ireland on all orders over £75 
• Please contact us for details on shipping rates for orders going outside the UK

Returns & Exchanges

Please contact us to obtain a returns note number as this ensures your returns will be dealt with promptly. Returns will only be accepted with a complete returns number. All returns must be accompanied by a description of the fault and invoice / receipt / proof of purchase. Any items found to be not faulty will be returned to you.

• Bikeluggage.co.uk are only responsible for carriage in one direction of transit. Returns will only be processed when goods are in the possession of Bikeluggage.co.uk.
• Always speak to our Customer Support Department to obtain a returns number and returns address before returning goods.
• Only goods with a valid returns number clearly marked on the outer packaging will be accepted by us.
• Goods must always be returned COMPLETE in original packaging and in the same condition as sent.
• We reserve the right to deduct our cost of shipping from any refund performed on returned goods.
• If you are exchanging an item, the original item must be returned unused / unmarked together with all original packaging.
• We cannot exchange / refund items that show signs of use or are returned after a maximum of 14 days from the date of receipt.
• Always ensure you obtain an exchange number before returning goods for exchange.