Orders placed before 3pm for items that are in stock are processed the same working day. Orders are delivered using DPD on a next working day service.
Please note that shipments to the Highlands, Islands and Northern Ireland are shipped on a 2 day service.
UK & Ireland Shipping Rates:
Free shipping to the UK & Ireland on all orders over £75
Please contact us for details on shipping rates for orders going outside the UK
Returns & Exchanges
Please contact us to obtain a returns note number as this ensures your returns will be dealt with promptly. Returns will only be accepted with a complete returns number. All returns must be accompanied by a description of the fault and invoice / receipt / proof of purchase. Any items found to be not faulty will be returned to you.
Bikeluggage.co.uk are only responsible for carriage in one direction of transit. Returns will only be processed when goods are in the possession of Bikeluggage.co.uk.
Always speak to our Customer Support Department to obtain a returns number and returns address before returning goods.
Only goods with a valid returns number clearly marked on the outer packaging will be accepted by us.
Goods must always be returned COMPLETE in original packaging and in the same condition as sent.
We reserve the right to deduct our cost of shipping from any refund performed on returned goods.
If you are exchanging an item, the original item must be returned unused / unmarked together with all original packaging.
We cannot exchange / refund items that show signs of use or are returned after a maximum of 14 days from the date of receipt.
Always ensure you obtain an exchange number before returning goods for exchange.