Delivery & Returns
Orders placed before 3pm for items that are in stock are processed the same working day. Orders are delivered using DPD on a next working day service.
Please note that shipments to the Highlands, Islands and Northern Ireland are shipped on a 2 day service.
UK & Ireland Shipping Rates:
- £0-£75 (£4.99)
- Free shipping to the UK & Ireland on all orders over £75
- Please contact us for details on shipping rates for orders going outside the UK
Returns & Exchanges
Please contact us to obtain a returns note number as this ensures your returns will be dealt with promptly. Returns will only be accepted with a complete returns number. All returns must be accompanied by a description of the fault and invoice / receipt / proof of purchase. Any items found to be not faulty will be returned to you.
- Bikeluggage.co.uk are only responsible for carriage in one direction of transit. Returns will only be processed when goods are in the possession of Bikeluggage.co.uk.
- Always speak to our Customer Support Department to obtain a returns number and returns address before returning goods.
- Only goods with a valid returns number clearly marked on the outer packaging will be accepted by us.
- Goods must always be returned COMPLETE in original packaging and in the same condition as sent.
- We reserve the right to deduct our cost of shipping from any refund performed on returned goods.
- If you are exchanging an item, the original item must be returned unused / unmarked together with all original packaging.
- We cannot exchange / refund items that show signs of use or are returned after a maximum of 14 days from the date of receipt.
- Always ensure you obtain an exchange number before returning goods for exchange.