FAQ's

We currently ship throughout the United Kingdom, including Guernsey, Jersey, the Isle of Man and Northern Ireland.

For more information on our delivery process and costs, please see our: Delivery Page

For all returns requests, it is necessary that you get in touch with us within 30 days of your purchase. If your request is approved, we will then contact you to provide returns information, including a returns number.

For a full breakdown on our returns policy, please visit our: Returns & Refunds

If you change your mind about the product(s) you have ordered and require a cancellation or would like to modify your order, then you must contact us as soon as possible.

As we offer same day dispatch on all in stock items, we process orders quickly and if we have already dispatched your order, we will be unable to action any updates or changes.

We offer a worldwide price match on all of our products against other online retailers. However, the final price match must reflect their total price at the end of checkout, including delivery fees, VAT and relevant import duties.

To request a price match or see more information view our: Price Match Policy

We are one of a select few UK-based official SHAD dealers and are therefore able to offer some of the most competitive prices along as well as same day dispatch on all in-stock orders placed before 2.30pm Monday-Friday and free delivery on all orders over £50.

Don’t take our word for it though, take the word of our satisfied customers: Customer Reviews

To fit luggage, a bike specific fitting kit is required. You can find these through our "Search By Bike" system.

To view which products are suitable for bike specific kits, you will find a list of compatible products below the description.

To fit panniers and tank bags, a bike specific fitting kit is required. The relevant fitting kits are sold separately, however, that is all you will need to fit the luggage.

As for top boxes, there are three required components. These are the top box itself, the mounting plate which is included with each top box and the bike specific top box fitting kit.

All of our products are delivered with a set of fitting instructions. However, if you would like to see them prior to purchase, you can find an instructions document under the ‘Technical Details’ heading of each product description.

We are unable to provide copies of the keys for your SHAD case. However, if you have lost your key, you can have a copy made at a local Locksmith's or alternatively, you can purchase a replacement barrel and key set from us.

SHAD fitting kits are designed and tested specifically for each model and year of motorcycle. We are unable to guarantee any fitting kits are compatible with bikes with a model or year that slightly differs from the one it has been listed for.

It is possible SHAD cases could be compatible with third-party fitting kits. However, we are unable to guarantee they will fit as they have not been tested.