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Product Warranty

Manufacturer warranty

All our SHAD products come as standard with a 2 year / 24 month manufacturer warranty. If an issue is found we may offer a repair, replacement or refund, depending on the issue or product.

Warranty Process

If you do happen to have issues with a SHAD product please contact us as soon as possible via email or phone, from this we can assess if the issue is a warranty issue or not. Please note, we may require photos / videos of the issues in some cases.

Return Shipping

Depending on the issue we may need you to return the item to us for further inspection. Return shipping is covered by the customer and if a fault is found, the return shipping will be refunded (up to £9.99).

In warranty cases, we recommend shipping products back to us in original packaging, however if this is no longer available then the customer is responsible for sourcing appropriate packaging for the return, we are not responsible for damage during return transit.

Return Number

Warranty returns require a returns number, once given please note it on a piece of paper and add it in with the warranty return, without this number we will not be able to identify the buyer and this may prolong warranty periods.